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This proposal was selected because:

Hello,

Thank you for submitting this idea.

This idea is considered accepted because an administrative mediation service has been in place for just over a year. You can find additional information at the following link: A New Mediation Service for a Welcoming and Accessible Administration for Everyone – City of Lausanne

Feel free to contact this department using the form: Administrative Mediation – City of Lausanne

The Suggestion Box Team,


Establish a mechanism for mediation between citizens and municipal services.

Avatar: pataco pataco

Selected

1. Context:

Mediation with City Departments

2. Proposal: To establish a mediation service so that citizens can be heard by the authorities, particularly for those facing abuse of power and the current dysfunction in various municipal departments, since the mediation currently offered is a sham and serves no purpose.

Establish mediation with neutral parties who can truly do high-quality work.

Describe your proposal. You’ll be able to attach images or files later in the process.

The purpose of this platform is to collect and respond to proposals from residents who:

  • Require the involvement of public services under municipal jurisdiction;

  • Aims to improve residents’ quality of life;

  • Do not concern reports of incivility (graffiti, nuisances, offenses, etc.), which can be filed with the police;

  • Does not concern obtaining financial resources or grants;

  • Are not for-profit.


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3. Motivation: This idea will help people who pay taxes to this municipality get something in return and have their voices heard, since today they are simply ignored.

Tell us: Why is it important for the City of Lausanne to consider your proposal? – Who will benefit from it? What advantages will they gain from your idea?

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